Coffe Dashboard

Welcome to the Coffe ecosystem

System rules

This Agreement sets out the terms (“terms”) of the access offered to you to internal sections of the website coffe.io (“Website”) and to its trading platform (“Platform”). Please read these terms carefully and do not use the Website or the Platform, if you do not accept them. The Platform managed by coffe.io (“Service”), enables the buyers (“Buyer”) and sellers (“Seller”) to buy and sell goods online, known as “Cryptocurrency”.

By opening the account (“Account”), the User acknowledges and warrants that: 1. They accept these Terms 2. They are at least 18 years old and they are fully able to accept these Terms and enter into transactions on the platform.

The Service reserves the right at its sole discretion, to change, add or remove portions of these terms at any time. You will be notified of such changes through your contact E-Mail. Your continued use of the Website after the changes made will mean that you accept and agree to the changes. You agree that all subsequent transactions will follow these Terms. As long as you agree with the Terms and any such changes, the Service grants to you a personal and non-transferable limited right to enter and use the Website and the Platform.

Your acceptance of these Terms, as may be amended, entitles the Service to act as an intermediary between buyers and sellers for trading on the platform in accordance with the subclauses laid down below and to perform the functions described below.

The Platform is a technical, functional and organizational structure, managed by the Service to enable the buyers and sellers to enter into transactions for Cryptocurrency sale and purchase.

Cryptocurrency is a type of digital currency, emission and audit of which are based on asymmetrical encryption and appliance of different cryptographic methods of protection, such as Proof-of-work (scheme of evidence of work, where the work is difficult to make, but easy to check) or Proof-of-stake (scheme of evidence of balance on the account, which can be checked easily, but is expensive to save). Functioning of these cryptocurrency systems is decentralized in distributed computer networks. Main cryptocurrencies used by the Service: Bitcoin, BTC, Litecoin, LTC, Altcoin, ALC, Peercoin, PPC, Namecoin, NMC, QuarkCoin, QRK, Feathercoin, FTC, Protoshares, PTS, Worldcoin, WDC, Megacoin, MEC, Freicoin, FRC, Primecoin, FRC etc.

“Bitcoin” is a P2P decentralized digital cash system, described in detail on the following website: http://Bitcoin.org.

“Litecoin” is a P2P decentralized digital cash system, described in detail on the following website: https://Litecoin.org.

“Seller” is a person who placed an offer to sell Cryptocurrency on the platform.

“Buyer” is a person who placed an offer to buy Cryptocurrency on the platform.

“User” means buyers and sellers, as well as any account holder.

“Transaction” means an agreement between the Buyer and the Seller to exchange a Cryptocurrency or for using the Platform at a jointly agreed rate.

“Price” is a price in conventional units, for which Users are willing to buy or sell a Cryptocurrency whilst using the Platform for transactions.

“Commission” is the amount payable to the Service for transactions, including payment of a fee to the commission agent.

“Arbitrage“ is an array of buy/sale operations carried out in a short time within the Coffe Exchange.

The Users are liable for maintaining confidentiality of their account information, including their password, and for all activities, including transactions effected via their account. Users agree to immediately notify the Service of any unauthorized use of their login or password or any other breach of security. Users will be liable for losses incurred by the Service or by any other user of the Website owing to acts of a third party using the user's password or login. Users should not use any account other than their own account. Users must not attempt to gain unauthorized access to the Website, and any attempt to do so or to assist other users or third parties in doing this (including distribution of instructions, software and tools for this purpose) will result in termination of service for the user and the Service in such case reserves the right to take any other action against the user.

Participants agree to provide the Service with accurate, current and complete information about themselves as may be requested upon registration of the account, and to keep such information updated. Apart from that, users may update any information in their account, or may choose an alternative payment method.

Users may have only one account at a time and may not use or create any account other then their own account. Multiple accounts of the same user shall be blocked by the Service without notice. In case of violation of this rule the Service reserves the right to unilaterally refuse to provide the services to the User without refunding the balance of the account.

A user can be relieved from any one of these rules by making the appropriate request and subject to a prior permit from the Service.

No claims will be accepted after 30 days of the occurrence of your issue. Please contact us within 30 days.

Users acknowledge and agree that in order to ensure the safety of the Users’ accounts, to counteract money laundering and to enforce its internal security policy, the Service by default shall use internal controls and programs for such control to be maintained. The Service, through these programs and controls, shall collect and store information about the Users and their transactions, including personal information about the User, provided to them upon registration of the account or requested by the Service upon transactions effected, as well as indirect information, including IP-addresses, information about the operating system used, software configuration, and other information collected with the use of “cookies” technology to create statistical reports.

The Service may require identification information depending on the amounts placed into the accounts or in case of any suspicious activity that may be indicative of illegal activity. Identification of bank accounts may also be required. The Users accept and agree that in cases where the Service has valid reasons to believe that the User's account is used for money laundering or for any other illegal activity, or that the account holder conceals or reports false identification information and other details, and also if there is a valid reason to believe that the trasactions effected via the User account were effected in breach of these Regulations, the Service shall be entitled to require the Member to provide any additional information and documents to clarify the circumstances. Transactions may be frozen until the documents are reviewed by the Service and accepted as satisfying the requirements of the legislation for counteracting laundering of incomes from criminal activities and financing of terrorism.

The Service can request from the User any additional identifying information and supporting documents at any time at the request of any competent authority or in case of application of any applicable law or regulation, including laws related to anti-laundering (legalization) of incomes obtained by criminal means, or for counteracting financing of terrorism. In this case, if the user does not provide or provides incomplete or false information and documents, the Service shall be free to unilaterally refuse to provide its services to the User.

Accounts can be used exclusively for the purposes specified in these Terms.

The platform enables the Buyer to post offers for purchase of Cryptocurrency, and enables the Seller to post offers for sale of Cryptocurrency. The price at which said offer is made to buy or sell Cryptocurrency shall be quoted by the user at his/her own discretion. The Participants acknowledge that their offers should be submitted only after careful consideration, and offers, once submitted by the user, shall be recognized as available for sale or purchase transactions of Cryptocurrency executed by other users. The Seller and the Buyer agree that as soon as their offers match, a transaction is binding and can not be recalled. A transaction for a purchase of Cryptocurrency shall be completed instantly and without notice to the Seller and the Buyer, and will be treated as effected as of the moment it was actually executed.

Acting as the Buyer or the Seller in a transaction for sale and purchase of Cryptocurrency, the participants recognize that they lose the right to cancel the application after the match of prices and automatic transaction execution.

When the buyer’s and the seller’s offers match, the Service shall gain the exclusive right to execute the transaction in the amount equal to the price specified in the transaction, net of commission fee.

Payments made by client in the game are non-refundable. Payments made by client in the voting for coins are final and non-refundable in any case.

The Users acknowledge and agree that in effecting transactions they trade with other users, and acknowledge that the Service shall only act as an intermediary in such transactions, rather than a contractor. Thus, users bear the responsibility to comply with all laws and regulations related to the transactions.

The Service represents and warrants that:

  • It will use all reasonable efforts to facilitate and ensure the transactions be effected between users.
  • All sales-purchase transactions effected on the Platform will be posted anonymously, i.e. so that the Buyers and Sellers remain unknown to each other.
  • A transaction price will be calculated based on the actual relevant offers made by the users and shall include the applicable commission fees.
  • As soon as specific offers for sale and purchase of Cryptocurrency match, such offers may not be recalled.
  • All amounts and all Cryptocurrency deposited by the User into the User’s account shall be stored by the Service on its behalf, in accordance with the data specified in the profile.
  • All laws and regulations related to the offered Platform shall be complied with.

If a user is in breach of these Terms the Service the Platform reserves the right to suspend the User’s account and block all funds therein, including Cryptocurrency.

The Platform is not intended to provide any legal, tax, insurance or investment advice. The history of applications (bids) and tenders is solely for the purpose of providing users with general information related to transactions previously executed on the Platform, and should not be considered as investment advice or advice from the Service. Users are solely responsible for determining the fact that a contemplated transaction is appropriate for them based on their personal objectives, financial position and affordable risks.

The service doesn't take responsibility for sustained casualties due to vulnerability of software, blockchains or any other technical features of cryptocurrency trading at the Exchange. Likewise it's not responsible for the casualties due to late report by cryptocurrency developers or representatives (or no report at all) of any issues with cryptocurrency including all sorts of forks, technical node issues or any other issues having fund losses as a result. In this case there are two ways to refund the losses. The priority option the service is struggling to actualize is having particular cryptocurrency developers or represenatives to refund losses fully. The other option is to charge clients' accounts in accordance with their deposit amounts of this specific cryptocurrency at the Exchange.

Users guarantee that they will use the platform solely to effect transactions in accordance with the terms set out in these Terms and that they have the right and are able to enter into transactions on the platform.

The Seller warrants that Cryptocurrency (s) offered for sale or transfer, corresponds to the actual Bitcoin(s), Litecoin(s), or unit(s) of other relevant Cryptocurrency.

The Buyer warrants that the currency used to buy Cryptocurrency corresponds to the Buyer’s actual assets and arrives from legal sources.

The Customer agrees not to utilize the Trading platform for any type of illegal activities, including, but not limited to laundering of money, financing of terrorism, or any kind of operations producing a negative effect on the Trading Platform functioning efficiency.

The Customer acknowledges that he (her) should independently monitor the coffe.io news in order to get the latest update on the assets listing/disabling/de-listing, as well as on any other relevant information; in case the user fails to get a timely update, the user is not liable to lodge compensation claims against the coffe.io for the losses incurred.

The Customer agrees, that in case he (she) needs to keep a few thousand open orders at a time, he (she) is obligated to inform the Support service, specifying the reason for doing so.

The Customer agrees, that if his (hers) open orders are completely out of market (i.e. deviation from current market price is over 100 times), in case the number of these orders is excessively large, the Support service has the right to cancel them, because the said-above orders are considered as dust orders and might be misleading for other users of the Trading platform.

The users agree that, whenever the transaction is effected, the Platform sends and receives amounts of money, Cryptocurrency (s) on behalf of the Purchaser and on behalf of the Seller, through the IT systems used by the Platform at the time of the transaction's execution.

The Exchange is intended for trade and / or exchange transactions. The Exchange does not impose a ban on a direct transfer of funds from one payment system to another without a tender, however, users abusing this feature will be warned and / or restricted in their activities.

Clients guarantee not to disclose any information obtained during communication with the support officer. If you not agree with this, please do not use our service.

U.S. Citizens are not allowed to use our service.

All intellectual property rights, texts, images or any other material posted on / pertaining to the platform are owned by the Service or by the Platform partners. Accordingly, users may not copy, distribute, reproduce, republish, upload, transmit, modify, publish or otherwise use any such content without a prior express authorization granted by the Service.

Users warrant that they are the rightful owners and are entitled to use all moneys and Cryptocurrency, deposited in their accounts, and that the transactions effected do not violate the rights of any third party or the applicable law. The User agrees to indemnify the Service for all losses incurred by the Service for abuse of the rights of third parties or for violation of law due to a fault of the user.

To the extent permitted by law, the Service will not be liable for any damage, loss of profits, loss of revenue, loss of business, loss of data, direct or indirect damage caused to the user if the damage is not caused by a violation of the Terms by the Service.

The Service can not be held liable for a malfunction, damage, delay or interruption of access to the Internet, or if for any reason the site is unavailable at any time or for any period. The website contains links to other websites and resources provided by third parties, but these links are provided solely as a source of information. We have no control over the content of these websites or resources, and accept no responsibility for them or for any loss or damage which may result from their use. We are not responsible for the websites located on any other domains.

In case of fraud, the Service shall communicate all necessary information, including names, addresses and other information requested, to the relevant authorities in charge of suppression of fraud and violations of law. Participants acknowledge that their account may be frozen at any time upon a request of any competent authority to investigate fraud or any other illegal activity.

The service doesn't take responsibility for sustained casualties due to vulnerability or any kind of failure, abnormal behaviour of software (node, wallet, contract), blockchains or any other technical features of cryptocurrency trading at the Exchange provided by third-parties. Likewise it's not responsible for the casualties due to late report by cryptocurrency developers or representatives (or no report at all) of any issues with cryptocurrency including all sorts of forks, technical node issues or any other issues having fund losses as a result. In this case there are two ways to refund the losses. The priority option the service is struggling to actualize is having particular cryptocurrency developers or represenatives to refund losses fully. The other option is to charge clients' accounts in accordance with their deposit amounts of this specific cryptocurrency at the Exchange.

Nothing in these Terms affects the legal rights of users.

Nothing in these Terms shall exclude or limit a liability of either party for a fraud, death or personal injury caused by negligence, violation of laws, or any other activity that can not be limited or excluded by legitimate means.

In view of the above, the total liability of the Service that may result from or in connection with use of the Website and/or Platform by the User, be that in tort (including negligence) or otherwise, under any circumstances, will not exceed the greater of: the total balance of the account of the user (less any commission fees); or 100% of the transaction (s) that are the subject of the claim minus any commission fees.

These Rules may be terminated without cause by any party by a prior written notice to the other party, and receipt thereof shall be acknowledged by the other party. Such termination shall take effect upon receipt by the terminating party of the written confirmation of the warning notice read by the other party. Such termination shall not affect the rights or obligations of either party in accordance with these Regulations before the termination takes effect.

The Service may by a notice to users suspend or modify the Platform and / or revise or terminate these Terms at any time. The users shall be recognized to have accepted these changes or termination if they continue to use the Platform. After such notice the users may request any balances of their accounts be refunded to them by contacting the Service within 60 days of receipt of the notice from the Service about the Platform being suspended or modified. Apart from that, in the event of termination of the Platform the Service shall transfer to all users their account balances by transferring the amounts to the account, which has been most recently used for transactions effected by the user or within 14 days via the interface designated for withdrawal of funds.

If a user does not agree to these Terms the user may close the user account at any time. Users also agree that the Service may, acting at its sole discretion and by a prior notice, suspend the User's access to the Website, including, but not limited to: restriction, suspension or termination of servicing the accounts, a prohibition of access to the Website and to its contents, and termination of the provision of accompanying services. The Service may take technical and legal measures to prevent the User’s access to the Website if we believe that this creates problems and threats of legal liability, abuses intellectual property rights of third parties or does not act in accordance with the text and spirit of these Terms. In addition, we may in appropriate circumstances and at our discretion, suspend or terminate the User's account for any reason, including, but not limited to: (1) an attempt to gain unauthorized access to the Website or the account of another participant or to assist others in doing so, (2) overcoming software security features limiting use of or protecting any content, (3) use of the Platform to perform any illegal activities, including laundering of illegal incomes, or financing of terrorism or other criminal activities, (4) violation of these Terms and Conditions, (5) a failure to pay or fraudulent payment transactions (6) unexpected difficulties in operation (7) inquiries from law enforcement or other governmental agencies. (8) Active arbitrage (over 100 transactions) in a short period of time (during 24 hours), with an intention to affect the market, to artificially raise the trading volume in particular trading pair(s) or to achieve another malicious goal. (9) Offensive language usage in conversation with staff or in public towards Exchange and staff. (10) Threats to support officers

The Service as a private owner also reserves the right to unilaterally modify or suspend the Website or our Platform, to stop providing services to the User (s) without explaining specific reasons. The Users agree that the Service will not be liable to them or any third party for termination of servicing of their accounts or for the Website being inaccessible.

The Users acknowledge and agree that their accounts can be blocked until their ID documents and/or any other information are delivered to the Service, if the Service deems it necessary for servicing the accounts, for effecting transactions and/or for operation of the Platform.

In the case of force majeure, as defined by applicable laws, performance of obligations before the suffered party under these Terms will be suspended pending resolution of the problem.

If a competent judiciary authority recognizes any provision of the Terms to be unenforceable, such provision shall be enforced to a maximum extent permissible, and all other provisions shall remain in full force and effect.

If you have any questions related to these Terms, your rights and obligations arising from these Terms and / or use of the Website Site and the Platform, your account or on any other matter, please contact the Service Support team.

Privacy policy

COFFE EXCHANGE and its affiliates (hereinafter, "COFFE EXCHANGE", "we", "us" or "our") are committed to protect and respect your privacy.

COFFE EXCHANGE is managed by COFFE MANAGEMENT LP, Company number NL000697, a Northern Ireland Company, with the registered office located at Suite 5, 21 Botanic Avenue, Belfast, Northern Ireland, BT7 1JJ.

This Privacy Policy governs the collection, processing and use of Users' Personal Information of COFFE EXCHANGE.

The basic definitions used in this Privacy Policy:
COFFE EXCHANGE affiliates: subsidiaries, parent companies, and companies under common control.
Personal Information (personal data): any information which identifies you personally or which may help us to identify you (e.g. your name, address, e-mail address, trades etc.).
Data subject: an identified or identifiable person (our User).
Data controller: a company which determines purposes and means of personal data processing.
Data processor: a company which processes personal data on behalf and upon instructions of the Data controller.
Personal data processing: any operation or set of operations performed on personal data (e.g., collection, storage, use, disclosure erasure).
Other terms, not defined above, have the meanings as defined in the applicable data protection legislation.

The purpose of this Privacy Policy is to inform about:
COFFE EXCHANGE;
the kinds of Personal Information which COFFE EXCHANGE may collect about its users, the reasons for collecting this information, how it may be used and for how long COFFE EXCHANGE will keep it;
the use of information by COFFE EXCHANGE regarding IP addresses and use of cookies by users;
disclosure of Personal Information to third parties;
information on international data transfer;
user’s ability to access, correct, update, restrict use, ask COFFE EXCHANGE to transfer and/or delete his/her Personal Information;
the use of user’s Personal Information by COFFE EXCHANGE;
the security measures that COFFE EXCHANGE has to prevent the loss, misuse, or alteration of Personal Information under control of COFFE EXCHANGE, and the rights of the users to lodge a complaint.

COFFE EXCHANGE may collect user’s Personal Information when he/she uses COFFE EXCHANGE and open an Account to use the Platform of COFFE EXCHANGE or perform any Transactions on the Platform. This is defined as collection for the purpose of provision of service(s) of COFFE EXCHANGE.

Please note that if the user refuses to share his/her Personal Information for this purpose COFFE EXCHANGE can limit the services to the user.

The types of Personal Information which COFFE EXCHANGE collects may include:
the name of the user;
user’s photographic identification;
details from user’s ID documents (such as driver license, passport), number of the document, date of issue and expiration, photographic identification, address etc.;
user’s address;
user’s phone number;
user’s email address;
user’s IP address, Browser and Operating System information, geolocation details;
user’s banking details including account numbers and payment card data;
user’s date of birth;
user’s employment details;
your trades, transactions and information on sources of user’s funds.

COFFE EXCHANGE will process user’s Personal Information only for the purpose(s) of providing the service(s) that user asks COFFE EXCHANGE to provide, to satisfy the legal obligations stemming from regulatory obligations that arise from providing the service(s) and legitimate interest of COFFE EXCHANGE.

Based on legal obligations of COFFE EXCHANGE and legitimate interest COFFE EXCHANGE may request other documents for identity verification of user and the sources of his/her funds confirmation for the purposes of money laundering and fraud prevention.

COFFE EXCHANGE may use user’s Personal Information for the following purposes:
to allow user to open and operate an Account on the Platform;
to enable user to complete the Transactions on the Platform;
to reply to user’s queries if he/she contacts COFFE EXCHANGE;
to analyse the use of Site of COFFE EXCHANGE;
as required for regulatory purposes such as Tax, prevention of Money Laundering, prevention of Fraud, adherence to Company statistical reporting obligations etc.;
to provide user with information about the products and promotions that may be of interest to user, from COFFE EXCHANGE and third parties, if user has specifically agreed to receive such information;
for market research e.g. surveying Users' needs and opinions on issues, such as performance of COFFE EXCHANGE and etc. Unless consented, user’s data for this purpose would be anonymised.

Please note that services of COFFE EXCHANGE are exclusively offered to individuals at least 18 years old.

COFFE EXCHANGE does not process any Personal Information of children under this age.

COFFE EXCHANGE may collect the information about user’s computer, including where available user’s IP address, operating system and browser type, for system administration and to report aggregate information to advertisers.

This is statistical data about users' browsing actions and patterns. This information will not be used to identify any individual.

COFFE EXCHANGE uses a browser feature known as a "cookie", which assigns a unique identification to user’s computer. Cookies are typically stored on computer's hard drive of user.

The information collected from cookies is used by COFFE EXCHANGE to evaluate the effectiveness of Site of COFFE EXCHANGE, analyse trends, and administer the Platform.

The information collected from cookies allows COFFE EXCHANGE to determine what pages of Site of COFFE EXCHANGE are the most visited. The difficulties of visitors of COFFE EXCHANGE may experience in accessing the Site. With this knowledge, COFFE EXCHANGE can improve the quality of the Platform by recognising and delivering more of the most desired features and information, as well as by resolving the access difficulties.

COFFE EXCHANGE also uses cookies and/or a technology known as web bugs or clear gifs, which are typically stored in emails to help us confirm the user’s receipt of, and response to, our emails and to provide the users with a more personalised experience using the Site of COFFE EXCHANGE.

COFFE EXCHANGE uses the services of third party service provider(s), to assist us in better understanding the use of our Site. Our service provider(s) will place cookies on the hard drive of user’s computer and will receive information that COFFE EXCHANGE selects that will educate COFFE EXCHANGE about how visitors navigate around the site, what products are browsed, and general Transaction information.

The service provider(s) of COFFE EXCHANGE analyses this information and provides COFFE EXCHANGE with aggregate reports. The information and analysis provided by the service provider(s) will be used to assist COFFE EXCHANGE in better understanding of visitors' interests in the Site of COFFE EXCHANGE and how to better serve those interests.

The information collected by service provider(s) of COFFE EXCHANGE may be linked to and combined with information that COFFE EXCHANGE collects about the users while they are using the Platform.

Service provider(s) is/are contractually restricted from using the information they receive from Site COFFE EXCHANGE other than to assist us.

By using the Site of COFFE EXCHANGE the users are agreeing that COFFE EXCHANGE may use cookies for the purposes set out above.

The company will keep records of all transfers of Personal Information to third parties and this information, if it is possible, can be provided to user.

COFFE EXCHANGE uses the Personal Information for the purposes indicated at the time when the user provides COFFE EXCHANGE with such information, and/or for the purposes set out in this Privacy Policy and/or permitted by the law.

COFFE EXCHANGE may make available the Personal Information that the user provides to us for the limited purpose indicated for and during the provision of the service that the user would have requested in particular to:
affiliates, agents and representatives of COFFE EXCHANGE;
payment service providers and financial institutions;
customer communications platforms;
contractors of COFFE EXCHANGE providing software for identity verification purposes;
contractors of COFFE EXCHANGE providing us information on sanctions lists from the publicly accessible sources.

COFFE EXCHANGE may also share Users’ Personal Information with financial institutions, insurance companies or other companies in the case of a merger, divestiture, or other corporate re-organisation and notify the user of such sharing of user’s information to be able to exercise any of user’s rights where applicable.

COFFE EXCHANGE may also share Users' Personal Information with the law enforcement or regulatory agencies, as may be required by the law. In certain cases, COFFE EXCHANGE may not be able to inform the user of such sharing of data due to the legal restrictions.

Any third party which receives or has access to Personal Information shall be required by COFFE EXCHANGE to protect such Personal Information and to use it only to carry out the services they are performing for users or for COFFE EXCHANGE, unless otherwise required or permitted by law. Such a third party, except for regulatory authorities, would be contractually bound to adhere to the same security and confidentiality policies as COFFE EXCHANGE and assume the same responsibilities as COFFE EXCHANGE.

The legitimate exercise of any of user’s rights with COFFE EXCHANGE will also be notified to be applied by any third parties having been given access to your Personal Information.

COFFE EXCHANGE will ensure that any third party is aware of our obligations under this Privacy Policy.

COFFE EXCHANGE will enter into contracts with third parties by which they are bound by terms no less protective of any Personal Information disclosed to them than the obligations that COFFE EXCHANGE undertakes to the users under this Privacy Policy or which are imposed on COFFE EXCHANGE under the applicable data protection laws.

Contractors and affiliates of COFFE EXCHANGE are situated at different locations and countries and COFFE EXCHANGE sometimes needs to transfer user’s personal data to third countries to provide our services to the users.

COFFE EXCHANGE strives to ensure adequate level of user’s personal data protection wherever our contractor is located.

COFFE EXCHANGE may transfer user’s Personal Information only in the following cases:
if the country where COFFE EXCHANGE transfers user’s Personal Information provides the adequate level of personal data protection;
if COFFE EXCHANGE takes appropriate safeguards to ensure that user’s rights as data subject are protected;
if any derogations for specific situations apply (for instance, if is such transfer is necessary for the establishment, exercise or defence of legal claims or for important reason of public interest).

User has the right to access user’s Personal Information and to require the correction, updating and blocking of inaccurate and/or incorrect data by sending an email to COFFE EXCHANGE or where it is possible, user can do these actions in user’s account profile page by him/herself.

Upon user’s written request at support service of COFFE EXCHANGE, COFFE EXCHANGE will inform the user of the Personal Information relating to him/her that COFFE EXCHANGE holds and the use and general disclosure of user’s Personal Information.

COFFE EXCHANGE will also give the user a copy of the Personal Information that COFFE EXCHANGE has retained. There may be a minimal charge for providing the user the additional copies of user’s Personal Information to cover the administrative costs.

The user may also request the deletion or destruction of both the Account and Personal Information by sending an email to the support service of COFFE EXCHANGE. COFFE EXCHANGE will action user’s request immediately, except, if this is not consistent with its legal and regulatory obligations.

The user may also ask COFFE EXCHANGE to transfer his/her Personal Information to another controller of his/her choice.

To ensure the confidentiality, integrity and availability of user’s information, COFFE EXCHANGE may request the user to confirm his/her identity by providing the identification documentation and/or other methods prior to assisting the user in exercising any of his/her rights.

If the user refuses to prove his/her identity, COFFE EXCHANGE may decline to take actions in respect of user’s data, save restricting processing, until COFFE EXCHANGE can ensure that such actions are the true wish of the data subject.

In the carrying out of our services COFFE EXCHANGE may use the automated processing and profiling to reduce the risks of fraud, money laundering and abuse of services of COFFE EXCHANGE. Through this automated processing, COFFE EXCHANGE carries out an analysis of user’s identification, transactional and behavioural patterns.

COFFE EXCHANGE may not able to provide the user with some or all our services if the user does not wish this automated processing to be carried out. If the user feels that this processing might be detrimental to him/her, the user may contact the support service of COFFE EXCHANGE, and COFFE EXCHANGE will review this application.

COFFE EXCHANGE has implemented technical and organisational security measures to ensure the confidentiality, integrity and accountability of user’s Personal Information and to protect user’s Personal Information from loss, misuse, alteration or destruction.

Such measures include:
the encryption of personal data;
the access control;
the ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services of COFFE EXCHANGE;
the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident.

Only authorised personnel of COFFE EXCHANGE has access to user’s Personal Information, and these personnel are required to treat the information as confidential.

Where the user has consented to, or COFFE EXCHANGE is obliged to pass on Personal Information to third parties to provide the user with a requested service or in the carrying out of a regulatory or legal obligation, COFFE EXCHANGE will request that the same levels of technical and organisational security measure be applied through the contractual arrangements, where possible.

COFFE EXCHANGE conducts testing, assessment and evaluation of our technical and organisational measures effectiveness on a regular basis. Technical and organisational security measures will, from time to time, be reviewed in line with the legal and technical developments.

In the event of a personal data breach or the failure of the measures of protection of such information COFFE EXCHANGE will immediately notify the user without undue delay.

There may be links from the Site of COFFE EXCHANGE to other sites and resources provided by third parties. This Privacy Policy applies only to the Site of COFFE EXCHANGE. Accessing those third-party sites or sources requires the user to leave the Site of COFFE EXCHANGE.

If COFFE EXCHANGE changes this Privacy Policy, it will take the steps to notify all users by a notice on the Site of COFFE EXCHANGE and will post the amended Privacy Policy on the Site.

If COFFE EXCHANGE considers that user’s rights may be affected by any such changes, COFFE EXCHANGE will request the user to confirm his/her consideration and acceptance prior to continue our relationship with the user.

Please be notified that COFFE EXCHANGE is not in any partnership with entities who represent themselves as customer support agents, providing customer support services via phone and/or social media and promise to help to solve user’s issues for money.

Remember - customer support is provided only via the COFFE EXCHANGE website and is always provided free of charge.

If the user discovered what he/she believes is a fraud, phishing, or scam which impersonates COFFE EXCHANGE he/she can email COFFE EXCHANGE at support service.

COFFE EXCHANGE does not control those third party sites or any of the content contained therein and the user agrees that COFFE EXCHANGE is in no way responsible or liable for any of those third party sites, including, without limitation, their content, policies, failures, promotions, products, services or actions and/or any damages, losses, failures or any problems related to or arising from those sites.

COFFE EXCHANGE encourages the user to review all policies, rules, terms and regulations, including the privacy policies, of each site that he/she visits.

User’s information is held on the servers of COFFE EXCHANGE located within the Europe. Access to this information is provided to employees of COFFE EXCHANGE whose office may also be outside of the Europe but who adhere to the same principles of data security and processes as those within the Northern Ireland and United Kingdom where COFFE EXCHANGE is registered.

User’s payment method information that he/she may use to effect or receive payments from COFFE EXCHANGE are passed on to a third-party payment processor(s) with which COFFE EXCHANGE has a contractual agreement to safeguard the user’s rights. Unless the user creates an account with COFFE EXCHANGE and conduct transactions, COFFE EXCHANGE does not retain user’s payment method information.

COFFE EXCHANGE will hold user’s Personal Information only for as long as it is necessary for the purposes described in this Privacy Policy and legal and regulatory requirements.

In accordance with the record keeping activities for Anti-Money Laundering, Tax and Company legal obligations and considering the period during which the user may bring the legal claims against COFFE EXCHANGE under the law of Northern Ireland and United Kingdom, COFFE EXCHANGE will retain the Personal Information for a period of six years after the User closes his or her Account and terminates legal relationships with COFFE EXCHANGE for six years from the end of the tax period in which the User conducts his or her last transaction.

Data stored for regulatory purposes will be protected from the unnecessary processing and will be held only for the purpose of being able to provide information or access to relevant authorities.

Once COFFE EXCHANGE does not have any obligation to providing the user with a service he/she requested, nor an obligation to hold the Personal Information for regulatory or legal purpose, COFFE EXCHANGE will anonymise or dispose of user’s Personal Information in line with acceptable industry and security standards so that this cannot be subsequently retrieved and associated to user.

Where COFFE EXCHANGE cannot directly remove such records, such as archived backups, COFFE EXCHANGE will retain a log of which Personal Information should be removed if ever the backup data is restored.

COFFE EXCHANGE will ask the for user’s consent on registration or post-registration, by the providing him/her the ability to check the marketing preferences check boxes located within the user’s account profile page to allow us to contact the user or use user’s Personal Information for marketing purposes.

COFFE EXCHANGE may also notify the existing Users on our own products or services similar to those COFFE EXCHANGE has already provided based on our legitimate interest.

User has the right to retract the consent for COFFE EXCHANGE to process user’s Personal Information for marketing purposes.

User can exercise his/her right to prevent such processing by unchecking marketing preferences check boxes on his/her account profile or by contacting COFFE EXCHANGE at any time on support service.

COFFE EXCHANGE policies, content, information, promotions, disclosures, disclaimers and features may be revised, modified, updated, and/or supplemented at any time and without prior notice at the sole and absolute discretion of COFFE EXCHANGE.

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